International: 7 to 21 business days (depending on country).
We will email you a tracking number when your order is shipped.
02
Yes! We ship almost worldwide. Shipping costs and times are automatically calculated in the cart when you enter your address.
Note: Some countries may apply taxes or customs duties not included in the price.
03
The Joy's Bag is designed for dogs up to 25 pounds (11.3 kg). If you're in doubt about whether your pooch will fit, drop us a line and we'll help you verify.
04
Of course you can! You have 30 days from the day you receive it to report any manufacturing defects. You just need to write us with your order number and a picture of the problem.
See our Return Policy for more details.
05
No. Although it is perfect for subways, trains, buses and stores, it does not meet airline specifications. For flights, we recommend using an airline approved carrier.
06
Yes, in many cases you can fit discreetly, especially if the dog is completely inside the bag.
We always recommend to respect the rules of each place.
07
Absolutely! It comes with an internal restraint system, stable base, and even a hidden life jacket in case they end up near the water. Designed for both of you to travel comfortably and safely.
